Touchpad is a swim-coaching app published by Bryson Alef LLC. This page explains how to request deletion of your Touchpad account, what we delete when you do, and what may be retained.
How to delete your account
The fastest way to delete your Touchpad account is from inside the app:
- Open the Touchpad app and sign in.
- Go to your Account screen and scroll to the bottom.
- Tap Delete account and confirm.
- If you are the head coach of a team with other coaches, you'll be asked to transfer the head-coach role or pick a successor before deletion completes.
Your account is deleted and you're signed out.
If you can't sign in to the app
If you've lost access to the email address on your Touchpad account, or are otherwise unable to use the in-app deletion flow, you can request deletion by email:
Email support@touchpadapp.com with the subject line "Delete my Touchpad account" and include the email address that was on your account.
We may ask you to verify that you own the email address before deleting the account.
What gets deleted
When you delete your account, we delete:
- Your sign-in record (the email address and account identifier used to sign you in).
- The personal information stored against your account — your team-membership records, your race history, your personal workout library and saved sets, coach-tool results stored against your account, and your app preferences.
- Share links you own personally (personal workout links and race result links you created) — they stop resolving. Links that belong to a team remain with the team.
- App data stored on your device (cleared when you delete from within the app; uninstalling removes any remaining caches).
What may be retained
Some information may remain after deletion, for the reasons below.
| Category | Why |
|---|
| Anonymized team and race records |
If you created or shared a team, its race results and records may be kept after your account is deleted, with personal details — your information and swimmers' identifying details (names, birth dates, registration IDs) — removed, so a team's shared history stays coherent. |
| Subscription and purchase records |
Held by the app stores (Apple, Google) and our subscription-management provider, as needed for billing, tax, and accounting. |
| Usage and diagnostic data |
Held by our analytics and crash-reporting providers under their default retention settings, after which it expires; data that has been aggregated or de-identified may be kept longer. |
| Residual copies |
Copies may persist briefly in routine infrastructure and logs before they expire automatically. |
Related
- For more detail on what we collect and how we use it, see our Privacy Policy.
- For questions about your subscription, see the Subscriptions section of our Terms of Service, or visit our Support page.
- To cancel a paid Touchpad Team subscription without deleting your account, manage your subscription in your Apple ID account settings (iOS) or in your Google Play subscriptions (Android). Deleting the app does not cancel a subscription.