Touchpad
We're here to help. Most questions can be answered below — if not, get in touch.
support@touchpadapp.com
Send us a note about anything — sign-in trouble, subscription questions, a bug, a feature request, or feedback on the app. We aim to respond within 2 business days.
When emailing about an issue, it helps to include:
Touchpad sends you a one-time link to sign in. If it hasn't arrived after a minute or two:
Still stuck? Email us at support@touchpadapp.com from the address you're trying to sign in with.
Sign in to Touchpad on the new device using the same email address that owns the subscription. Your entitlement is tied to your Touchpad account and will follow you automatically. If your subscription doesn't appear within a minute of signing in, open the paywall and tap Restore.
Subscriptions are billed by Apple or Google, so cancellation happens in your store account, not in the app.
Deleting the app does not cancel a subscription.
Refunds for subscriptions are handled by Apple or Google under their respective policies. We do not separately process App Store or Play Store refunds.
Heat sheet parsing is AI-powered and isn't perfect — the model can mis-read names, lanes, seed times, or other fields. You can edit any incorrect value on the heat sheet review screen before saving. If you're consistently seeing the same kind of error on similar heat sheets, send us a sample (with any personal information redacted) at support@touchpadapp.com and we'll look into it.
Touchpad scopes data to whichever team you have selected. If something looks wrong, tap your team's name on the home screen to open the team switcher and pick a different team. If you still don't see what you expect, sign out and back in — and if it persists, email us with the affected account and team name.
From the home screen, tap the settings gear (⚙), scroll to the bottom, and tap Delete account. See our Delete your account page for the full step-by-step and a description of what is deleted and what may be retained.
The coach who entered your child's information into Touchpad is the best person to act on this request — they can remove the swimmer's record directly from within the app. If you've been unable to reach the coach, email us at support@touchpadapp.com and we'll work with you and the coach in good faith. See our Privacy Policy for more on how we handle roster data.
No. Touchpad is a stopwatch that records taps on a mobile device. It is not certified by USA Swimming, World Aquatics, the NCAA, NFHS, or any other governing body, and is not intended as the official timekeeping system for sanctioned, qualifying, or record-eligible meets. See our Terms of Service for more.
Yes — the Split Stopwatch, the Basic Stopwatch, your race history, and Workouts are free, and your race history syncs across your devices once you sign in. Meet management, team management and roster, the heat sheet scanner, Replay, Insights, and the in-race tempo counter require a Touchpad Team subscription ($6.99/month or $49.99/year in USD; Apple and Google set local pricing). New subscribers get a 7-day free trial. See the Subscriptions section of our Terms of Service for the commercial terms.
We read every message. Send bug reports and feature requests to support@touchpadapp.com. For bugs, including the device, OS version, and account email in your message helps us reproduce the problem faster.
If you believe you've found a security vulnerability or have a concern about how your information is being handled, email us at support@touchpadapp.com with a subject line that starts with "Security:" or "Privacy:". We take these seriously and will respond promptly.